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Provide superior customer service while maintaining a clean and attractive outlet for guests.
Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.
Plan and manage the kitchen staff in the procurement, production, preparation and presentation of all food for the hotel in a safe, sanitary work environment which conforms to all standards and regulations and achieves profitable, competitive, quality products.
Work with Room Service Team in the serving of guests to ensure positive guest experience.
Serve guests in a hospitable manner to ensure positive guest experience.
Assist guests with arrival and departure from hotel, while providing positive guests experiences.
Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors.